Quebec SAAQ Knowledge Test Refund Policy: Non-Refundable Fees and Exceptions

No. The SAAQ does not issue refunds for the $13.50 knowledge test fee if you fail. This fee is a processing charge for administering the exam, not a success fee.

Are Quebec Knowledge and Road Test Fees Refunded If You Fail?

No. Properly charged $13.50 knowledge-test and $33.75 road-test fees are non-refundable. Each knowledge-test retake requires a new payment. A missed knowledge-test appointment is not a forfeited prepaid fee because the standard fee is paid on the test day; road-test late changes and no-shows use a separate $26.75 charge.

Do you pay a fee if you miss a Quebec knowledge-test appointment?

Do not confuse a missed knowledge-test appointment with the road-test no-show rule. The standard Class 5 knowledge-test fee is paid on the day of the test, while SAAQ's published $26.75 late-change/no-show charge applies to road tests.

Is the $26.75 SAAQ no-show fee the same as the road-test fee? No. The $26.75 amount is a separate road-test late-change or no-show charge. The regular road-test fee is $33.75.

Is a failed knowledge-test section refunded if you passed the other sections?

No. Properly charged knowledge-test fees are non-refundable. If you fail one or more sections, you pay the knowledge-test fee again when you return to retake the failed section or sections after the required waiting period.

Are There Any Exceptions to the Non-Refundable Test-Fee Rule?

Official knowledge- and road-test fees are non-refundable. If you believe you were charged twice or a transaction was applied incorrectly, contact SAAQ and ask for the transaction to be reviewed. That review is separate from the test-fee refund rule and does not guarantee reimbursement.

• If a transaction appears to be duplicated, contact SAAQ and ask for the charge to be reviewed.
• If you believe an agent applied the wrong charge, ask SAAQ to review the transaction.
• Pro-rated licence fees if you cancel your driver's licence (does not apply to test fees).

What Should You Do If You Think SAAQ Charged You Incorrectly?

To ask SAAQ to review a suspected duplicate or incorrect charge, follow this process:

Check the Quebec learner's permit guide for current rules and fees.

1. Gather proof (screenshots, receipts, transaction IDs).
2. Contact the SAAQ directly via phone or visit the service centre where the error occurred.
3. File a formal complaint if the issue is not resolved at the counter.

Timeframe: The SAAQ does not publish a standard processing period for refund requests. Resolution depends on the case complexity.

Examples of Duplicate or Incorrect SAAQ Charges

These are examples of charges to ask SAAQ to review. They are not guaranteed test-fee refund situations.

• Duplicate charge: If one knowledge-test transaction appears twice, keep the receipt or bank record and ask SAAQ to review the duplicate transaction.
• Incorrect charge: If a road-test fee appears on a knowledge-test transaction, show the appointment and payment records and ask SAAQ to review the charge.
• Laval Service Centre: A customer cancels their driver's licence with 8 months remaining. They receive a pro-rated refund for the unused licence months, but not for any past test fees.

How Are Road-Test Late Cancellations and No-Shows Charged?

Other SAAQ policies involve financial penalties but are not refunds for failure.

• Road Test Cancellation: Changing or cancelling less than 48 hours before the road test, or failing to appear, results in a separate $26.75 charge.
• Driving School Car Rentals: Third-party fees for using a school's car are separate. A student in Longueuil who cancels their road test car rental with less than 48 hours' notice loses that fee per their contract, regardless of the SAAQ's test result.

How Can You Avoid Paying Another Test or Cancellation Fee?

• Verify all documents before your appointment to avoid being turned away at a busy centre like Gatineau, which can cause a 28-day delay for a new test slot.
• ? Use the official SAAQ practice tests for the 'Behaviours' section to avoid failing one part and having to pay $13.50 again for a partial retake.
• Set a calendar reminder to change or cancel a road test 48+ hours ahead to avoid the separate $26.75 late-change/no-show charge.